Retention Resources

Retention Resources for Community Health Centers

Because retention is less costly and time intensive than recruitment, it’s worthwhile for organizations, especially Community Health Centers (CHC), to put forth effort to keep employees satisfied and engaged. There are various resources that can assist CHCs to retain and strengthen their workforce.

Leadership and Supervisory Training Opportunities

The following leadership programs provide opportunities for the professional development of various levels of CHC staff. These programs are tailored to meet the particular needs of CHC staff who work in a team-based care environment.


Building Skills for Effective Teams (BSET)
CCHN and the Center of Nursing Excellence (the Center) together host the BSET training. BSET is a highly-rated training program designed specifically for Community Health Centers (CHCs), focuses on expanding participants’ leadership expertise, interpersonal knowledge, and emotional intelligence needed to confidently function within their CHC’s integrated care teams and quality improvement efforts. Over the course of a 12-month period, the BSET program will include four 3 day workshops with ongoing team coaching between sessions, and the implementation of a Uniform Data System (UDS) quality improvement capstone project. Click here for more information.

Leadership Development Program (LDP)
LDP is a companion program created to address the out of office time burden for providers. LDP includes similar BSET content topics via in-person trainings and web-based sessions. LDP is designed to be an option for CHC providers that may not otherwise be able to participate in BSET. LDP will also accept leadership personnel to register in this training. Click here for more information.


Johnson & Johnson/UCLA Health Care Executive Program
In its seventh year, this management development program for executive directors and leaders of health care organizations provides an intensive two weeks at the UCLA Anderson School of Management. Applicants must have a minimum of two years as director or executive at their current organization and demonstrate leadership involvement in local, state or regional community organization(s) for a minimum of two years. A fundamental element of the program is the required in-person involvement of the organization’s Board or Community Coalition Chair. For more information see the website.

Industry Resources on Retention 

Many industry leaders have collected data and conducted research to gain a better understanding of what sorts of activities increase retention and provide valuable insight on how you can improve retention at your CHC.

Community Health Association of Mountain/Plains States (CHAMPS)
Recruitment and Retention Surveys and Data
Recruitment and Retention Resources

HRH Global Resource Center
International Health Worker Retention

Stanford Social Innovation Review
Nonprofits Must Invest in Human Capital