Retention Resources

A satisfied and engaged workforce is key to a long term retention strategy, helping to prevent costly and time intensive recruitment efforts. There are various resources that can assist Community Health Centers to retain and strengthen their workforce.

Growing Your Own Workforce

The National Institute for Medical Assistant Advancement (NIMAA) offers a program for Medical Assistants (MA) that combines online learning with hands on clinical experience within CHCs. NIMAA is a valuable retention tool that CHCs can use to grow the skills and knowledge of existing staff and local community members interested in a career in health care. Visit NIMAA’s website to learning more about training options for new MAs, as well as short trainings for certified MAs looking to increase their skills.

Leadership and Supervisory Training Opportunities

The following leadership programs provide opportunities for the professional development of various levels of CHC staff. These programs are tailored to meet the particular needs of CHC staff who work in a team-based care environment.


Building Skills for Effective Teams (BSET)
CCHN and the Colorado Center of Nursing Excellence (the Center) together host the BSET training. BSET is a highly-rated training program designed specifically for CHCs, focused on expanding participants’ leadership expertise, interpersonal knowledge, and emotional intelligence needed to confidently function within their CHC’s integrated care teams and quality improvement efforts. Over the course of a 12-month period, the BSET program will include four 3 day workshops with ongoing team coaching between sessions, and the implementation of a Uniform Data System (UDS) quality improvement capstone project. Click here for more information.

Leadership Development Program (LDP)
LDP is a companion program created to address the out of office time burden for providers. LDP includes similar BSET content topics via in-person trainings and web-based sessions. LDP is designed to be an option for CHC providers that may not otherwise be able to participate in BSET. LDP will also accept leadership personnel to register in this training. Click here for more information.


Johnson & Johnson/UCLA Health Care Executive Program
This management development program for executive directors and leaders of CHCs and other health care organizations provides an intensive two weeks at the UCLA Anderson School of Management. Applicants must have a minimum of two years as director or executive at their current organization and demonstrate leadership involvement in local, state or regional community organization(s) for a minimum of two years. A fundamental element of the program is the required in-person involvement of the organization’s Board or Community Coalition Chair. For more information see the website.

Industry Resources on Retention

Many industry leaders have collected data and conducted research to gain a better understanding of what sorts of activities increase retention and provide valuable insight on how you can improve retention at your CHC.

Community Health Association of Mountain/Plains States (CHAMPS)
Recruitment and Retention Surveys and Data
Recruitment and Retention Resources

HRH Global Resource Center
International Health Worker Retention

Stanford Social Innovation Review
Nonprofits Must Invest in Human Capital