CCHN Workforce Lifecyle Webinar Series
CCHN hosted a two-part series focused on credentialing and privileging. These webinars are hosted by Dr. Elizabeth Latham, 330 Partners, who has conducted over 100 HRSA Operational Site Visits in both urban and rural areas and is experienced in tribal and public entity organizations. Topics covered include credentialing and privileging requirements, setting systems up for ongoing compliance, and Operational Site Visit preparation.
CCHN hosted a webinar on growing your own workforce through apprenticeships at CHCs. The webinar focused on how the apprenticeship model can be used to support education and career paths for Community Health Center (CHC) staff, especially for clinical support positions such as Medical or Dental Assistants. This webinar began with background on the apprenticeship model, its benefits, and possible partnerships with local education institutions, presented by Melissa English, Program Development Manager, Colorado Department of Labor and Employment. The webinar also included peer sharing with other CHC staff on the topic of hosting apprenticeships in partnership with local community colleges, presented by Sung Cho, DDS, Director of Oral Health, STRIDE Community Health Center, and Eileen Squires, Director of Human Resources, Pueblo Community Health Center.
Participants in this event gained knowledge about the Medical Assistant (MA) scope of work in Colorado. which includes a range of clinical and non-clinical work that can be assigned to MAs. Additionally, how to ensure that there is appropriate oversight and delegation of duties for MAs as well as some considerations for how to modify work assigned in the face of recruitment and retention challenges. The webinar was presented by Mary Blankson, Chief Nursing Officer of CHC Inc. and Clinical Director at the National Institute for Medical Assistant Advancement.
CCHN Clinical Quality
CCHN hosted a webinar on how the era of post-COVID zoom fatigue can impact all of our work. The session was presented by Adrienne Mann, RN, BSN, Chief Innovation Officer of Coleman Associates. The session focused on integrating technology into everyday work lives in a seamless, non-frustrating way that preserves the relationships between staff and patients. In this two-hour session, Coleman Associates presented practical, tested strategies to improve telehealth cycle times and reduce the number of handoffs between staff members in a virtual visit and explore ideas to integrate behavioral health and dental services in a virtual world.
Conversation on the Changing Roles of CHC Clinical Support Staff
Conversation on the Changing Roles of CHC Clinical Support Staff
: The roles of Community Health Center clinical support staff continue to change due to the impact of COVID-19, the increasing role of telehealth in care delivery, and ongoing efforts around value-based care and integrated health care delivery. This webinar is a CHC peer conversation around these changing roles, sponsored by the National Institute for Medical Assistant Advancement (NIMAA). This is an opportunity to hear from Colorado CHC peers around changes they have made in the roles of Medical Assistants (MA), and more. In addition, staff from NIMAA briefly shared about efforts they have undertaken to update MA training to respond to these changes.
CCHN CHC Podcast
This three-part podcast series provides short, digestible introductions to some of the important parts of being a board member for a CHC. This series is not a comprehensive guide of what it means to be a CHC board member, but rather provides a quick snapshot into relevant governance topics. Each episode of the podcast comes with an accompanying handout that includes links to additional resources and a quick evaluation. If you have ideas for future topics for the series, share them in the comments area when you complete the episode evaluation.
- Episode 1: Introduction to Your Role as a CHC Board Member (17:30)
- Episode 2: The Importance of CHC Boards in Advancing Equity (16:51)
- Episode 3: CHC Boards and COVID-19 (16:43)
This three-part series provides short, digestible introductions on how work at Colorado CHCs is changing in response to new models of care and payment in Medicaid. This is not a comprehensive guide of what it means to operate under a value-based care framework, rather it is an introduction to the topic and investigates how the model will impact CHC workforce. If you have ideas for future topics for the series, share them in the comments area when you complete the episode evaluation.
- Episode 1: Introduction to Value-Based Care and the Impact on CHC Workforce (20:12)
- Episode 2: Value-Based Care and HIT Staff Roles and Responsibilities (13:31)
CCHN & CHAMPS Health Equity Learning Series
Strategies for Building Cultural Competency and Addressing Bias Within Ourselves and Our Systems – Jason Vitello, CCJRC (Took place August 9, 2023)
This webinar examined concepts of cultural competency and bias as a continual process that individual health centers can work towards. This webinar offered insight into the structures and systems that cause health disparities and provided strategies and conversation points to address cultural responsiveness, cultural humility, and cultural representation within health centers.
Individual Perspectives on Health Equity: A Panel Discussion – Jason Vitello, CCJRC, Julie Reiskin, CCDC, & Ragen Chastain, ACE Certified Health Coach and Functional Fitness Specialist (Took place August 23, 2023)
This webinar consisted of a moderated panel discussion with past Health Equity Learning Series speakers to highlight the importance of including special population groups in health equity programming. The topics discussed will allow healthcare workers to better understand the challenges faced by patients who are Indigenous, fat, and/or disabled patients, and to obtain ideas, tools, and strategies to prepare them to offer culturally appropriate and sensitive care to their patients.
Racism in Health Care: Why Does it Matter and What is Mine to Do? – Nadia Ali, MPA and Mikayla Branz, MPH/MSW; Integrated Works (Took place August 31, 2022)
There is a long history of racism in the United States healthcare system that creates unequal access to quality healthcare. Racism in the healthcare system, together with unequal access to the social determinants of health, leads to health disparities in outcomes from chronic disease to mental health to infant mortality. How can we move towards anti-racism in healthcare? What are the steps needed at the individual and systems level to cultivate greater equity in our healthcare system?
JEDI! Burn-out and Self-Care! – Trent Norman; Integrated Work (Took place September 14, 2022)
“If you are not well, you cannot do well.” This webinar will explore the dynamics between social and cultural value systems and burn out. The institutional beliefs between our ideals and what is actually attainable or healthy both influence how we do JEDI (Justice, Equity, Diversity and Inclusion) work and how we care for ourselves while doing this important work. We will also explore how we can address these dynamics in ways that can impact people differently.
Creating Safe Spaces in Health Care for LGBTQ+ People – Jane Lose, NP; STRIDE Community Health Center (Took place September 28, 2022)
People who identify as LGBTQ+ face many barriers to health care. Some of the obstacles that they can face include limited access, negative experiences once they reach a clinic, and lack of knowledge on the part of those providing services. LGBTQ+ people are less likely to have health insurance, and more likely to delay care when they need it. There are higher rates of suicide, depression and substance abuse in this community. Community Health Centers have always been on the forefront of providing excellent healthcare to underserved communities, and this includes care for those who identify as LGBTQ+. During this webcast, we will outline some steps that organizations can take to improve the care of this community; through creating safe clinic spaces, fostering cultural humility in staff, and building relationships in the broader community to help steer this important work.
It Starts With Us: The Journey of Dismantling Institutional Racism – Sabrina Edgington, ACU; Michael Durham, NHCHC (Took place August 31, 2021)
Having roots in civil rights and anti-poverty movements, many health centers have a long history of advancing diversity, equity, and inclusion (DEI) both within their organizations and in their communities. For others, the murder of George Floyd and subsequent uprisings served as a wakeup call to recommit to this work. Regardless of where an organization is in their journey, this work requires ongoing commitment and the skills to navigate common setbacks that stall progress. Setbacks can happen because of different levels of understanding and commitment across organizational leadership and staff, fear of doing or saying the “wrong” thing and getting stuck in either/or thinking. This webinar defined what “DEI” really means on an institutional level, describe why organizations may be faltering, and identify practical strategies to be more inclusive and get unstuck. We will conclude with suggestions to go deeper than the 101 and encouragement for the lifelong journey.
Applying the Health Equity Lens: Serving Indigenous People – Dee Le Beau-Hein, Swift Bird Consulting, LLC (Took place September 14, 2021) This webinar will offer insight into general cultural practices within tribal communities for healthcare providers. This will include, family structures (roles/responsibilities), traditional healing practices, and how to build rapport with Indigenous/Native American patients. This event requires that you are a CCHN/CHAMPS Member.
Applying the Health Equity Lens: Weight Bias in Health Care – Ragen Chastain, ACE Certified Health Coach and Functional Fitness Specialist; co-creator HAESHealthSheets.com (Took place September 28, 2021) Weight bias, both explicit and implicit, exists at every level of healthcare and it negatively affects people of all sizes. In this talk we will uncover the ways in which weight stigma is found in healthcare research, training, tools, and best practices, and the impacts it has. We will learn options to avoid and/or mitigate weight bias as practitioners, patients, and advocates, as well as ways that we can all work to end weight bias in healthcare.
Health Equity is Social Justice: Health Centers in the Context of Racial and Social Justice – Rachel Gonzales-Hanson, NACHC; Ross Brooks, Mountain Family Health Centers (Took place on August 11, 2020) The Community Health Center Movement has a deep and rich history in social justice. This webinar offers a historical perspective for the Community Health Center Movement nationally and in Region VIII.
Health Equity in the Context of COVID-19 – Jason Vitello, Colorado Public Health Association (Took place on September 1, 2020) The current pandemic has shed new light on the foundational inequities of this nation. This webinar will offer insight into the structures and systems that cause health disparities and how the pandemic has brought new perspective to those.
Organizational Commitment and Strategies for Health Equity Communication – Dwayne Proctor, PhD, Robert Wood Johnson Foundation (RWJF), Julie Reiskin, and Andrew Montoya from the Colorado Cross-Disability Coalition (CCDC) (Took place September 22, 2020) Demonstrating organizational commitment and communicating for health equity are critical for organizations and individuals as they work to combat the impact of systemic marginalization and oppression.
CCHN UDS Training Series
The Uniform Data System (UDS) training is a program designed for people of all levels of prior UDS experience and covers all aspects of the 2023 UDS Report. Participants of this training will gain an understanding of reporting the UDS, learn about requirements included in 2023 reporting, and learn tips for success including strategies for submission. Please contact Kim Moyer (email@example.com) with any questions about these recordings.
Session 1 (Took place on November 9, 2023) Learning objectives; review of key materials; overview of the UDS reporting (who, what, where, when, and how); understanding the UDS in relation to other 330 grant or Look-Alike information; patient demographic tables (ZIP Code table; Tables 3A, 3B, 4), Table 5 staffing and utilization; Table 5 selected services addendum integrated MH/SUD
Session 2 (Took place on November 16, 2023) Table 6A selected diagnoses and services; Tables 6B and 7 clinical quality measure reporting Table 8A costs; Table 9D patient service-related revenue; Table 9E other revenue; Forms: health information technology, other data elements, workforce training; tips for success
Extra Session on Azara (Took place on November 14, 2023) Technical assistance session with the Colorado Community Managed Care Network (CCMCN) on using Azara to submit UDS data.
The Uniform Data System (UDS) training is a program designed for people of all levels of prior UDS experience and covers all aspects of the 2022 UDS Report. Participants of this training will gain an understanding of reporting the UDS, learn about requirements included in 2022 reporting, and learn tips for success including strategies for submission. Please contact Kim Moyer (firstname.lastname@example.org) with any questions about these recordings.
Session 1 (Took place on November 3, 2022) Learning objectives; review of key materials; overview of the UDS reporting (who, what, where, when, and how); understanding the UDS in relation to other 330 grant or Look-Alike information; patient demographic tables (ZIP Code table; Tables 3A, 3B, 4)
Session 2 (Took place on November 10, 2022) Table 5 staffing and utilization; Table 5 selected services addendum integrated MH/SUD; Table 6A selected diagnoses and services; Tables 6B and 7 clinical quality measure reporting
Session 3 (Took place on November 17, 2022) Table 8A costs; Table 9D patient service-related revenue; Table 9E other revenue; Forms: health information technology, other data elements, workforce training; tips for success
Extra Session on Azara (Took place on November 18, 2022) Technical assistance session with the Colorado Community Managed Care Network (CCMCN) on using Azara to submit UDS data.
The Uniform Data System (UDS) training is a program designed for people of all levels of prior UDS experience and covers all aspects of the 2021 UDS Report. Participants of this training will gain an understanding of reporting the UDS, learn about requirements included in 2021 reporting, and learn tips for success including strategies for submission. Please contact Kim Moyer (email@example.com) with any questions on these recordings.
Session 1 (Took place on November 1, 2021) Learning objectives; review of key materials; overview of the UDS reporting (who, what, where, when, and how); understanding the UDS in relation to other 330 grant or Look-Alike information; patient demographic tables (ZIP Code table; Tables 3A, 3B, 4)
Session 2 (Took place on November 8, 2021) Table 5 staffing and utilization; Table 5 selected services addendum integrated MH/SUD; Table 6A selected diagnoses and services; Tables 6B and 7 clinical quality measure reporting
Session 3 (Took place on November 15, 2021) Table 8A costs; Table 9D patient service-related revenue; Table 9E other revenue; Forms: health information technology, other data elements, workforce training; tips for success
The Uniform Data System (UDS) training is a program designed for people of all levels of prior UDS experience and covers all aspects of the 2020 UDS Report. Participants of this training will gain an understanding of reporting the UDS, learn about the new measures and requirements included in 2020 reporting, and learn tips for success including strategies for submission. Please contact Kim Moyer (firstname.lastname@example.org) with any questions on these recordings.
Session 1 (Took place on October 26, 2020) Overview of the UDS; high-level review of 2020 changes; the impact of COVID-19; top concerns; introducing and identifying patients and visits; patient demographic tables (ZIP Code table, Tables 3A, 3B, 4)
Session 2 (Took place on October 28, 2020) Table 5: staffing, visits, and integrated services on the selected service addendum; Table 6A: selected diagnoses and services
Session 3 (Took place on November 2, 2020) Tables 6B and 7: clinical quality measure reporting; Table 8A: costs
Session 4 (Took Place on November 4, 2020) Table 9D: patient-related revenue; Table 9E: other revenue; Forms: health information technology, other data elements, workforce training; tips for success
CCHN & CHAMPS “Lunchtime Learning” Professional Skill Development Distance Learning Series
Utilizing Mindfulness to Reduce Stress and Prevent Burnout- Lisa Hardmeyer Gray (Took place on April 20, 2016) This event offers Mindfulness tools to help participants manage day-to-day stress and regain a sense of balance, focus, and connection.
Creating a Productive Healthcare Environment: Enhancing Team-building – Edward Leigh (Took place on May 18, 2016) Dysfuntional teams put patients at risk. Excellent patient care depends on the ability of people to work effectively as a team. The safety of patients is directly correlated with team efficiency. This engaging and high-content session provides tools to understand vital steps of the team-building process. The session focuses on these key areas: clear understanding of each individual’s responsibilities in a team; keeping a team motivated; and handling team conflict.
Creating a Productive Healthcare Environment: Decreasing Negative Attitudes – Edward Leigh (Took place on June 15, 2016) In this session, participants will learn practical, research-based ways to turn negative attitudes into positive mindsets. This session will focus on two key areas: preventing negative attitudes from the beginning and sensitively handling negative attitudes among employees once they surface in the workplace.
Creating a Productive Healthcare Environment: Establishing Boundaries – Edward Leigh (Took place on July 20, 2016) Boundaries are the limitations we establish for ourselves and others. These boundaries can be both physical and emotional. In this content-rich session, participants will learn powerful boundary setting tools to create healthy workplace relationships. The session will focus on three key points: types of behaviors that “cross the line” of what is considered acceptable; preventing maladaptive boundary issues from occurring; and how to effectively establish boundaries once an incident occurs.
Caring for Difficult Patients in a Complex Healthcare System – Dr. William Robiner (Took place on August 17, 2016) Patient care presents diverse challenges to health and social service professionals, including dealing with patients who may be considered “difficult” for a variety of reasons. The goal of this presentation is to provide an overview of characteristics of “difficult” patients and the complex systems in which they are seen which contribute to challenges in providing health care services. This presentation provides a framework for discussion and examples of practical approaches to dealing with “difficult” patients.
Interpersonal Considerations for Care of Elderly Persons Leslie Hasche, Ph.D., M.S.W. (Took place on September 21, 2016) Communication is crucial in effective health and social service care for older adults and their families. Yet, interpersonal communication often faces many barriers because of ageism, sensory impairments, cognitive impairments, cultural diversity, family conflicts, ‘taboo topics’ (i.e., end-of-life issues, loss of independence, incontinence, memory problems, need for long-term care) and the limited time available. The purpose of this webcast is to review the many barriers to effective communication with older adults and to find ways that we can improve how we communicate about these important health and social service issues. This interactive webinar will draw upon the evidence-base and our practice knowledge for how to navigate interpersonal communication when time is limited with older adults and their families.
CCHN Health Care Advocacy Webinar Series
Building Resiliency and Perseverance When Change Fatigue Sets In– Ingrid Johnson (Took place on April 24, 2019) John Kotter, change management expert, tells us that the only path to consistent and ongoing evolution to ensure survival, is change. Change requires a Growth Mindset, to help us embrace not only successes, but the lessons of failure. This 1.5 hour webinar will focus on Kotter’s 8 step process for successful change, while integrating how to use a growth mindset to create resilience and perseverance in the face of change for both individuals and teams.
Creating a Civil Culture in a Politically Charged Environment– Ingrid Johnson (Took place on May 29, 2019) This 1.5 hour webinar focused on identifying how incivility limits progress and how to a civil space in a negative environment.
Conflict Resolution and Setting Healthy Boundaries– Ingrid Johnson (Took place on June 26, 2019) Participants in this event will build strategies for creating healthy boundaries around defined issues. Additionally, participants will model “I feel…” and “Yes, and..” language that can help set boundaries.
Storytelling – Unleash the Power of Personal Narrative to Change Minds and Policy – Michelle Ames (Took place on July 24, 2019) In a country deeply divided, the personal story continues to retain its ability cut through differences and connect us to our shared humanity. For policy makers and other thought leaders, it continues to be the single most compelling way to illuminate the impact of the current system on real people and to inspire system’s level change intended to benefit those same real people. But storytelling takes practice and an ongoing organizational commitment to building processes that can uncover and elevate those stories. This presentation is intended to help providers learn more about how they can integrate storytelling into their work and their organizations.
CCHN & CHAMPS Team-Based Care Webinar Series
Understanding and Implementing Foundations of Team-Based Care (Took place January 24, 2018) This presentation provided an overview of the foundational building blocks needed to implement team-based primary care within a Community Health Center. The session referred to “The 10 Building Blocks of High-Performing Primary Care” (please read this short article if you are not familiar with this model: http://www.annfammed.org/content/12/2/166.full). CHCs shared their experience implementing empanelment, building a quality improvement infrastructure, restructuring team-based roles and responsibilities, and engaging leadership. Participants were able to assess and identify how the team-based care model presents opportunities for improvement within their own practice.
Strategies for Maximizing Use of the Care Team (Took place February 21, 2018) This webinar provided an overview of the main roles within care teams that work closely with primary care clinicians, along with concrete examples of best practices across the country and Colorado to maximize each role in improving the care provided to patients as well as staff and provider work satisfaction.
Effective Communication with the Patient in Mind (Took place March 14, 2018) Effective communication is a critical component of team-based patient care. We cannot, not communicate. Everyone constantly communicates, with verbal, non-verbal and written cues that can be either effective or ineffective, constructive or destructive. When we lack the awareness of our communication, there is a reduction in the effectiveness of the team and patient outcomes. According to the Institute for Healthcare, extensive research has shown that “no matter how knowledgeable a clinician might be, if he or she is not able to open good communication” with the patient and their team members, he or she will ineffective and can increase the risk for errors. In this session, we will focus on growing team member awareness of communication and provide tools and strategies for improving effectiveness.
Integrating Motivational Interviewing into Daily Clinic Workflows(Took place April 18, 2018) Motivational Interviewing is an evidence-based method of communication for supporting behavior change. This webinar session provides a brief review MI fundamentals, processes and skills. The event will build upon participants’ skills by teaching easy to use strategies for enhancing patient engagement, motivation, and movement towards a targeted health behavior change during clinic encounters. Additionally, participants will learn best practices for building MI proficiency, along with implementation and system-based strategies for integration of MI into clinical systems and practice.
Spreading and Sustaining Team-Based Care Innovations (Took place May 23, 2018) Designing and building a team based care model can be challenging but transformational for primary care practices. Pressure to regress to the old way of doing things is naturally present in an office culture so planning and leadership are required to ensure the changes stay in place. Spreading and sustaining change in a busy practice is a competency that organizations can build. We will talk about strategic and tactical steps a team can take to build this competency.
The Role of Place in Team-Based Care (Took place June 27, 2018) FQHCs continue to devote significant resources to the transition from a provider-based to a team-based model of primary care delivery. Patient engagement and empanelment, staff recruitment, retention and development, and continuous process improvement are all necessary to that transition. However, a sustainable and effective operation can only be achieved when there is alignment between people, process and place. This webinar will focus on “the place” for the work of the primary care team.
Using Data Effectively to Advance Team-Based Care (Took place August 15, 2018) ‘Data-driven decision making’ and ‘team-based care’ are two phrases that are thrown around everywhere in healthcare today. What does data – driven decision-making look like practically and how we can determine which metrics to use, why to use them and how to leverage them to impact decisions. In this 90-minute webinar we will cover key operational and quality metrics that are used increasingly at the Care Team Level to guide decisions and help influence workflows and processes. Learn what a healthy, data–driven team looks like, learn some of the characteristics of these high performing teams and some steps to get you from here to there.
Additional CCHN & CHAMPS Distance Learning Events
Greening Facilities and Funding hosted by CCHN with Caplink & Collective Energy (Took place September 12, 2023) Presented by Becky Regan CEO of Capital Link and Andrew Maccalla CO-Founder & CEO of Collective Energy Co, LLC. The webinar covered details on greening facility options, available funding, and the benefits to CHCs.
Aftermath of a Security Breach: The Unanticipated Journey presented by Salud (Took place June 5, 2023) Presented by John Santistevan President and CEO of Salud Family Health and Dr. Pradeep Dhar Chief Medical Officer of Salud Family Health. The webinar outlined the steps to take in the aftermath of a security breach. Participants had an opportunity to learn how to best respond to a cybersecurity attack, minimize breaches, determine the compromised information, assess the impact on clinical services, collaborate with a forensic IT team, notify certain entities when an attack occurs, and manage legal repercussions.
Family and Medical Leave Insurance (FAMLI) program (Took place July 27, 2022) Presented by Tracy Marshall and Evan Grimes, Colorado Department of Labor and Employment. FAMLI Division Director Tracy Marshall and FAMLI Policy Manager Evan Grimes will held a high-level overview of the program and its implementation timeline and address what action employers need to take over the next several months before premium collections begin on January 1, 2023 and benefits become accessible in January 2024.
Learn How to Use ATSU Hometown Scholar’s Program to Support Health Care Career Growth (Took place June 28, 2022) Presented by AT Stills University (ATSU). This webinar discusses the Hometown Scholars program. This program was initiated in response to requests from CHCs, helps ATSU meet the needs of CHCs by attracting and training dedicated, motivated, and qualified community-minded individuals who aspire to become healthcare providers. Through this program, CHCs can endorse staff or community members applying for the physician, dentist, or physician assistant programs at ATSU. There are also opportunities to partner with ATSU to host students or residents in these programs.
Promoting Wellbeing in a Time of Crisis (Took place Dec. 9, 2021) Presented by Dr. Eileen Barrett, University of New Mexico. Community Health Centers (CHCs) experienced unique stressors due to COVID, and due to pandemic demands, staff have experienced widespread negative consequences on their mental health and intention to remain providing clinical care. Developing and maintaining an organizational culture that prioritizes our self-care, compassion, shared humanity, and teamwork can help mitigate these stressors and demands. All of us can promote a culture of supporting for staff, compassion, and support, and in this session specific, actionable steps to restore professional fulfillment and wellbeing will be discussed and practiced. In this interactive workshop, participants will be engaged in problem solving to create a better workplace culture that supports staff well-being through tangible policy and practice innovations and interventions.
Building Resiliency in Uncertain Times (Took place Sept. 10, 2020) Presented by Dr. Kristen Race of Mindful Life, LLC. This session focuses on making mindfulness practices accessible and easily incorporated into our daily lives. Instead of chasing the elusive goal of work/life balance, this presentation offers simple exercises to bring balance to our brains – which is more relevant than ever in the world of COVID-19. Presentation slides found here.
Strategies for Developing Community Partnerships (Took place June 6, 2018) Increasing partnership and membership across sectors and constituent groups is fundamental to advancing collaborative community health work. Working to expand membership to ensure a diverse and engaged group of participants is critical to any community partnership. In this training, we will address four primary issues in increasing community membership and participation: outreach, recruitment, engagement in the effort, and maintaining involvement and sustaining commitment.
Staff Retention Through Workplace Wellness (Took place January 17, 2018) In the context of high provider and staff burnout in Community Health Centers, this session will focus on creating a culture of wellness as a means to address both retention and recruitment. Topics covered will include the multi-generational landscape of the workplace, current trends on the talent pool and what CHCs need to consider to be an employer-of-choice. The session will also look at best practices around Wellness plans, what works and what doesn’t, what style of leadership is most effective for employee engagement and how to create a culture of wellness that is authentic and effective.
Institutional Strategies for Promoting Resilience and Reducing Burnout (Took place August 21, 2017) National surveys of US physicians indicate a burnout rate of over 50%. Burnout, a syndrome of emotional exhaustion, cynicism, and low self-efficacy, is associated with medical errors, lower quality of care, lower rates of patient satisfaction, less adherent patients, and impaired professionalism. Individual physicians may engage in strategies to prevent and reduce burnout or improve personal resiliency, but institutions also play a key role in identifying and implementing strategies to improve physician well-being. This webinar will review the evidence-based organizational approaches to reduce physician burnout.
Building an Effective Physician Recruitment Strategy (Took place May 17, 2017) In order to track success, innovations, and areas for improvement, every health center should have a thorough recruitment strategy. While the idea of a “recruitment plan” may seem too rigid or hard to keep up with, a defined strategic structure can actually allow you the flexibility to safely try new processes, gather data on your efforts, and maximize your recruitment investments. Join this webinar to walk through a free Retention & Recruitment Plan Template, which provides information, ideas, and developed tables for you to incorporate into your health center’s recruitment strategy. Participants will hear about the benefits of developing or updating a recruitment strategy, specific processes to consider, and how to get started.
Retention of the Medical Provider at a Community Health Center (Took place March 18, 2015) Through participation in this webcast, participants will be able to develop their own site and organizational plan for provider retention, understand factors that contribute to provider satisfaction, be able to identify what characteristics in a provider lend to better long term satisfaction, develop managerial skills that can be applied to different generations of providers, and develop confidence in setting a culture at a clinic that promotes stability.
Payment Reform 101 (Took place April 7, 2016) Our system of care is highly influenced by how services are paid for. Right now, the practice of primary care is transforming therefore payment must also evolve. In this first webinar of a two-part series, we will cover the basics of payment reform and outline areas being targeted about how to change the way CHCs are paid in order to better support the Patient Centered Medical Home model. Additionally, participants will learn why political and health care environmental conditions are making this the ideal time for these conversations and changes.
Payment Reform in the Clinical Setting (Took place April 26, 2016) This webinar focuses specifically on the ways that clinical workflows will change due to payment reform. Participants will learn about three examples of how other states have approached CHC payment reform and changes experienced by clinical staff due to the implementation of those approaches. Due to technical difficulties this recording is split into two parts. To access part A, click here. To access part B, click here.
Payment Reform in the Operations and Fiscal Settings (Took place April 29, 2016) This webinar focuses specifically on the ways that operational and fiscal workflows will change due to payment reform. Participants will learn about three examples of how other states have approached CHC payment reform and changes experienced by staff due to the implementation of those approaches.
NIMAA Colorado Expansion Webinar (Took place January 9, 2018)
NIMAA is recruiting clinics in Colorado to become externship sites for NIMAA medical assistant candidates beginning in the fall of 2018. We invite Colorado Community Health Centers (CHCs) to consider being part of this new and innovative model of medical assistant training. The NIMAA Colorado webinar provides more information about becoming an externship site!
CCHN & CHAMPS Outreach and Enrollment (O&E) Distance Learning Series
Integrating Outreach and Enrollment into the CHC Workflow (Took place May 14, 2015) Since the first open enrollment period CHC O&E staff have been working on strategies to integrate a non-clinical program into the clinical environment of the CHC. This presentation aims to help participants lean strategies for incorporating outreach and enrollment into existing CHC systems, share successful techniques for integration and share strategies for O&E integration.
Building Effective Community Partnerships (Took place June 18, 2015) Community partnerships continue to be an integral part of increasing access to uninsured consumers and improving the reach of individual organizations. This session highlights Take Care Utah, a successful statewide partnership between Utah Health Policy Project, the Association for Utah Community Health (AUCH), and Utah 2-1-1, and will emphasize how community organizations can increase enrollments statewide by working collectively.
What All CHC Staff Should Know about O&E (Took place on April 2, 2014) Community health centers (CHCs) play a critical role in outreach and enrollment as they serve a high number of patients who are uninsured and will likely qualify for Medicaid or tax credits through the marketplace.
Patient Education and Health Insurance Literacy (Took place on April 22, 2014) This distance learning session is designed to teach outreach and enrollment staff how to educate their patients about the complexities of health insurance, including how health insurance works, how to retain coverage, and when to seek care.
Making the Business Case for O&E (Took place May 5, 2014) CHCs received funding from Health Resources and Services Administration (HRSA) to assist uninsured patients to gain affordable health coverage through the health insurance marketplaces, Medicaid or the Children’s Health Insurance Program. CHCs have invested a significant amount of time and resources to ensuring the uninsured have access to apply for coverage. This webinar will educate CHCs on how to make the business case for O&E.
Best Practices for Young Adult Outreach (Took place May 20, 2014) Enrolling young people in health insurance marketplaces is critical to the success of health care reform. Often young adults are harder to reach because they do not understand the need for health insurance. This distance learning event will highlight ways that health centers can reach young adults in their communities.
Event 5: Maximizing O&E Staff and Continued Enrollment (Took place June 3, 2014) Community health centers (CHCs) successfully enrolled millions into coverage during the first open enrollment period that ended on March 31st. However, some individuals can still apply for coverage through the marketplace during the special enrollment period and can apply for CHIP and Medicaid year-round. The ACA ensures expanded access to underserved communities through various activities and venues. One way to capitalize on these opportunities is to engage patients and the community on how to utilize their benefits and access care. Outreach staff can be useful in connecting communities to CHCs regardless of coverage. CHCs should maximize outreach and enrollment workers to support their operations and outreach efforts.
Event 6: Rural Outreach Strategies (Took place June 24, 2014) This distance learning event will focus on how to reach rural populations to educate them about health coverage options and will highlight best practices from around the region. This event will include presentations from outreach and enrollment workers who have been successful doing outreach in their rural communities during the first open enrollment period. It will explore how to identify and overcome barriers to conducting outreach in rural areas. The session will focus on the rural population; however, the information shared can be utilized outside of rural communities as well.
Event 7: Outreach to Special Populations (Took place July 22, 2014) American Indian and Migrant/Seasonal Farmworkers are two strongly represented populations in Region VIII, and also have unique legal, cultural, and language circumstances that require special consideration. This distance learning event will focus on effective techniques to access and successfully conduct outreach activities within American Indian and Migrant/Seasonal Farmworker communities. This session will explore the challenges and barriers to coverage for these groups in a post-ACA healthcare environment, as well as give concrete outreach strategies for accessing and educating these groups about their coverage options. Instead of a PowerPoint, this session will be conducted using a Mind Map to brainstorm new and unique outreach ideas.
Event 8: Planning for Successful Outreach (Took place August 19, 2014) Dayanne Leal and Melanie Herrera Bortz from Enroll America will conduct an interactive Affordable Care Act outreach planning webinar. During this learning opportunity participants will discover how to craft a successful outreach plan. This event will also include a discussion on the importance of planning, conducting, and tracking outreach activities. Through an interactive activity participants will have a chance to develop an outreach strategy using Enroll America’s outreach planning template.