Utilizing Mindfulness to Reduce Stress and Prevent Burnout- Lisa Hardmeyer Gray (Took place on April 20, 2016) This event offers Mindfulness tools to help participants manage day-to-day stress and regain a sense of balance, focus, and connection.
Creating a Productive Healthcare Environment: Enhancing Team-building – Edward Leigh (Took place on May 18, 2016) Dysfuntional teams put patients at risk. Excellent patient care depends on the ability of people to work effectively as a team. The safety of patients is directly correlated with team efficiency. This engaging and high-content session provides tools to understand vital steps of the team-building process. The session focuses on these key areas: clear understanding of each individual’s responsibilities in a team; keeping a team motivated; and handling team conflict.
Creating a Productive Healthcare Environment: Decreasing Negative Attitudes – Edward Leigh (Took place on June 15, 2016) In this session, participants will learn practical, research-based ways to turn negative attitudes into positive mindsets. This session will focus on two key areas: preventing negative attitudes from the beginning and sensitively handling negative attitudes among employees once they surface in the workplace.
Creating a Productive Healthcare Environment: Establishing Boundaries – Edward Leigh (Took place on July 20, 2016) Boundaries are the limitations we establish for ourselves and others. These boundaries can be both physical and emotional. In this content-rich session, participants will learn powerful boundary setting tools to create healthy workplace relationships. The session will focus on three key points: types of behaviors that “cross the line” of what is considered acceptable; preventing maladaptive boundary issues from occurring; and how to effectively establish boundaries once an incident occurs.
Caring for Difficult Patients in a Complex Healthcare System – Dr. William Robiner (Took place on August 17, 2016) Patient care presents diverse challenges to health and social service professionals, including dealing with patients who may be considered “difficult” for a variety of reasons. The goal of this presentation is to provide an overview of characteristics of “difficult” patients and the complex systems in which they are seen which contribute to challenges in providing health care services. This presentation provides a framework for discussion and examples of practical approaches to dealing with “difficult” patients.
Interpersonal Considerations for Care of Elderly Persons Leslie Hasche, Ph.D., M.S.W. (Took place on September 21, 2016) Communication is crucial in effective health and social service care for older adults and their families. Yet, interpersonal communication often faces many barriers because of ageism, sensory impairments, cognitive impairments, cultural diversity, family conflicts, ‘taboo topics’ (i.e., end-of-life issues, loss of independence, incontinence, memory problems, need for long-term care) and the limited time available. The purpose of this webcast is to review the many barriers to effective communication with older adults and to find ways that we can improve how we communicate about these important health and social service issues. This interactive webinar will draw upon the evidence-base and our practice knowledge for how to navigate interpersonal communication when time is limited with older adults and their families.